Access Control Software

FAQ

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Licenses

  1. How many client licenses will I need to buy?
  2. Can I use client licenses without a server license?
  3. Are licenses tied to events/performances in any way?
  4. It says my server license is invalid. Why is that?
  5. The license has expired. What do I do?

Installation

  1. What are the requirements for running the Local Ticket Server?
  2. The virtual machine does not get an IP address and cannot access the Internet.
  3. I'm not allowed to install the Android app.
  4. It says my server license is invalid. Why is that?

Usage

  1. Does the system handle multiple portals/gates?
  2. Does the system handle both entry and exit scanning of tickets?
  3. Does the system have an API?
  4. Does the system handle automatic import of barcodes from SABO?
  5. Can the Local Ticket Server (the virtual machine) be restarted without affecting the downloaded data?
  6. Is it possible to use the same server for scanning tickets from multiple performances simultaneously?
  7. When starting up Local Ticket Server it pauses for a long time with the message: "Waiting for network configuration", or "ERROR: network not available. Please check the VM network settings."
  8. I'm getting an error message looking like this: "Request failed with code 403: Permission denied for operation 'GET' on resource 'access-control' using key '_______'.". What does that mean?

Other

  1. This system seems to have great features. What if I'm not a SABO/SeatAdvisor customer?
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